Wig Wholesale FAQs
Q:Do you provide a hair system repair service?
A: Yes, We offer a repair service at our factory that covers bald patches, increasing hair density, adding extra gray hair, repairing worn or damaged base areas, and replacing lace fronts. To utilize this service, simply send your repair units to the address provided along with an explanatory note included in the package or explain what needs to be done via email. As a precautionary measure, please share the tracking number, so we can keep track of your package. Once we receive your package, we will contact you promptly.
Q:Can you duplicate my clients’ old hair system?
A: Certainly, we are capable of duplicating your clients’ old hair systems based on their specific requirements. Kindly send any old hair systems to the provided address. Once we receive your package, we will promptly confirm the details with you.
Q:Do you have women’s toppers and wigs?
A: Indeed, we do have women’s hair toppers readily available in our inventory. To obtain our price list, kindly reach out to [email protected]. In the event that you are unable to find the specific product your clients are seeking, we also offer the option of custom-made orders.
Q:Do you accept send-in hair orders?
A: Yes, we offer the service of creating hair orders using your supplied hair material. To receive a quotation for your order, kindly send the specifications and details of the hair material to [email protected].
Q:How to order with Glowigs.com?
A: To place stock orders, please send your request to [email protected]. For custom-made orders, you can email us the specifications or submit a completed order form via email.
Q:What’s your return & exchange policy?
A: Glowigs offers returns and exchanges for non-customized wigs that are unaltered, unworn, unwashed, undamaged, and in their original packaging within 60 days of the purchase date.
Q:What’s your warranty policy?
A: In case of any manufacturing mistakes, defects, or quality issues within three months of shipment, we offer to either remake or repair the product at no additional cost or refund your payment upon receiving the returned unit, as per your request.
Q:How do l apply for exclusive wholesale prices?
A: Clients who place a monthly order can apply for wholesale pricing by email to [email protected].
Q:When is my order sent out after l make the payment?
A: Ready-to-ship wigs are available for immediate shipment within 1-3 working days. For custom orders, the production time will range from 2 to 4 weeks, depending on the specific type of knots or bases. Orders for extra-long hair or full-cap wigs will require an additional 2 weeks. If you request add-on services such as base cutting, haircutting, styling, etc., please note that your order will take an extra 1-3 working days to be dispatched to you.
Q:Do you offer haircutting or base-cutting services?
A: Yes! When placing your order, you have the option to select add-on services such as hair cutting and base cutting. Please remember to provide us with the desired size requirements. Alternatively, you can seek assistance from our customer service representatives.
Q:Can you ship to my country?
A: Certainly! Glowigs provides shipping services to a wide range of countries and regions worldwide. We partner with renowned international express companies such as FedEx, DHL, EMS, and more.
Q:What methods of payment do you accept?
A: At Glowigs.com, we accept multiple payment methods including PayPal, VISA, Mastercard, Western Union, and so on. You can choose any of these convenient options to complete your purchase.